The housekeeping department, in any hotel business, contributes to major amount of profit. A hotel checklist makes the processes of documentation and implementation more precise, objective and guided. In this diploma course, learn all about tourism and hospitality management by exploring related topics such as personal hygiene and business travellers. Importance of the housekeeping department hotel and management. Statewide instructional resources development center subject. Housekeeping and laundry environmental cleaning is a very important part of infection prevention and control in a health facility.
Green technology is another element that has greatly impacted the operations of the housekeeping department through programs such as ecofriendly rooms and smart hotels. The organisation chart of housekeeping department should provide a clear picture of the lines of authority and the channels of communication with the department. Thus the personal efforts of the department make in giving the guest desirable rooms which have a. Regardless of the type of the hotel or size of the hotel, the housekeeping department should follow the certain basic principles in cleaning or basic cleaning rules to follow in any kind of cleaning activity, whatever the nature of the surface, material or the soil. No individual department in any hotel can work in isolation. The room attendants or room maids must follow these cleaning principles or. The writer hopes that the final project report can helps housekeeping department of novotel solo to find out appropriate and acceptable solution the problems met in the housekeeping department of novotel solo. Moreover, the housekeeping department is the one that gives you an opinion of where are you staying as the foods first judgment enters through your eyes, the cleanness of a room, the organization, the dusting, among others, are just a few factors that will provide you with an idea of how a hotel. Doc planning and organizing the housekeeping department. The text explores the role of the housekeeping department in hotel lodging operations, and focuses mainly on the effective communication between the housekeeping, front office, and engineering and maintenance staff. Alice expands partnership with nordic choice hotels. They keep the rooms stocked with clean cups, coffee supplies, towels and other bathroom items, such as shampoo. It is aptly designed to serve as handy companion for housekeeping professionals. Occupational health and safety for hotel housekeepers.
Personality traits of housekeeping management personnel. For a small hotel, these might include customers, the front desk and the housekeeping department. Well email you at these times to remind you to study. The housekeeping department, in any hotel business, contributes to major amount of profit though it is considered as an ancillary service. Hotel housekeeping 1 i consider housekeeping to be the heart of hotels and it is only when something goes wrong that it is recognized just like our hearts.
From the front office to finance, from marketing to housekeeping, this resource offers advanced theory played out in practical problems. Hotels 1 housekeeping 2 housekeeping budgeting 2 housekeeping carts and trolleys 1 how do you sleep 1 how is it different from hotel business 1 i 1. Closed shoes in good repair with safety soles are worn 3. Housekeeping department hierarchy in small, medium, large. Your role as a room attendant will be discussed to ensure that you understand how to present. Any maintenance and repair seen in the area are reported to the engineering. Housekeeping is the act of cleaning the rooms and furnishings of rooms. It is responsible for cleanliness, maintenance, aesthetic upkeep of rooms, public areas, back areas and surroundings. To make a hotel pleasing to a guest, it is a task of housekeeping to ensure the basic human need of comfort and security. The layout of the housekeeping department depends on the total number of guestrooms, outlets, and required staff. In this online course, learn about the essential principles of hospitality management and the concepts and skills required in the hospitality sector. Importance of housekeeping in the hotel industry bizfluent.
Compared to other hotel departments, the housekeeping department employs the largest workforce in most hotels. Mar 29, 2016 housekeeping in a hotel is a very physically demanding job. By using hightech devices to communicate, housekeepers are able to know whether they can go into the room to clean or not. Hotel management and operations, fifth edition provides a practical, uptodate, and comprehensive approach to how professionals across the industry manage different departments within their operation. This will help to control costs and keep larger problems from occurring. Moreover, the housekeeping department is the one that gives you an opinion of where are you staying as the foods first judgment enters through your eyes, the cleanness of a room, the organization, the dusting, among others, are just a few factors that will provide you with an idea of how a hotel cares about you as a guess. Hotel housekeeping i about the tutorial hotel housekeeping is an activity of keeping the hotel clean, tidy, and up to the highest standard of conduct. Its main responsibility can be described into many specific points. Assistant housekeeper may be one for each shift of a large hotel. Housekeeping and the real impact on your hotels reputation.
Often this is reflected through games, prizes and more, and is a great way for hotel operators to stay connected with housekeeping employees. Pdf planning and organizing the housekeeping department p 66. A systematic approach to maintenance in which situations are identified and corrected on a regular basis. Housekeeping department in a hotel is responsible for the cleanliness, maintenance and aesthetic upkeep of the property. Infection control checklist housekeeping department. Lighting must be of energy saving type, operating on a time clock or infra red sensor.
Oct 20, 2018 housekeeping is what hotels depend on to keep up on regular cleanliness. Housekeeping is an operational department in a hotel, which is responsible for cleanliness, maintenance, aesthetic upkeep of rooms, public area, back area and surroundings. A housekeeping department might not be as celebrated as incomegenerating positions such as sales, but housekeeping employees are essential to keeping businesses running smoothly. Housekeeping is the department, which lay hand on almost all areas of the hotel in the course of cleaning. This highly fuelled and fast growing industry needs new trends and technology to strengthen hotel operations.
The housekeeping department is one of the busiest sections in the hotel as far. Pdf in present era hotel housekeeping is not confined to clean and. A report prepared by the housekeeping department to indicate the current status of each room, based on a physical check. Industry studies have consistently shown that hotel cleanliness is among the leading factors influencing guest satisfaction and a propertys reputation. Patients may spread microorganisms into the health care environment. Importance of the housekeeping department hotel and. A college degree isnt required, but housekeepers should be able to read and follow instructions. Download product flyer is to download pdf in new tab. The simple reason being, a customer demands a clean, tidy, and pleasing ambience.
Sep 21, 2017 national housekeeping appreciation week takes place every september, and many hotels across the u. Staff and management in housekeeping and other departments are treated in a helpful and cooperative way. Housekeeping department the housekeeping department is one of the busiest sections in the hotel as far as the variety of functions performed, and number of staff working. A hotel housekeeper is responsible for ensuring rooms and other areas of a hotel are kept clean everyday. This study focuses on the reasons of outsourced services in housekeeping department and its impact on housekeeping operations. Towards a framework for international standards to protect workers and advance workers rights background, analysis and draft proposal prepared for the international union of foodworkers iuf by the labor law clinic at cornell law school. In this case, hotel shall still have a housekeeping department but to a minimum number of staff. Jun 29, 2018 a housekeeping department might not be as celebrated as incomegenerating positions such as sales, but housekeeping employees are essential to keeping businesses running smoothly. The trolley, bucket and caddy are cleaned, organized and made readyfor use. I shall talk to the housekeeping regarding the shower doors and i will check with the technical department why the shower pressure was weak. Hotel housekeeping 5 i consider housekeeping to be the heart of hotels and it is only when something goes wrong that it is recognized just like our hearts. The housekeeping department ensures a clean, comfortable guest room for all hotel guests.
The function of this department is important because the image of the hotel depends on this department. Alice is the new brand standard for nordic choice hotels four brands with a total of hotels. In addition to basic duties, hotel housekeeping employees change sheets and make beds in the guest rooms. Dec 14, 2012 revenueo accommodation in hotels tend to be the largest part of the hotel it is the most revenue generating department,the housekeeping department taken can of all rooms is often largest department in hotels. Executive housekeeper responsible and accountable for the total cleanliness, maintenance and aesthetic upkeep of the hotel.
Even if there are already digital processes that can be. However, the truth is that, for many hoteliers, maintaining an effective housekeeping department can prove to be a significant challenge. Just as the nomenclature signifies the role of the housekeeping is to keep a clean, comfortable and safe house. Chand 20 stated that a hotel is the ultimate place for a traveller to be at peace during his stay. The housekeeping department personnel include maids, chief of housekeeping department, supervisors and senior maids. The housekeeping department, is just one of the department in a hotel working towards the satisfaction of the guests, and each department is dependent on others for information and services if its work is to be accomplished effectively. The procedure of cleaning guest rooms by the housekeeping department can. Hotel housekeeping is shifting hastily, earlier, the responsibility of the housekeeping department was to prepare clean guestrooms on a timely basis but now enormous changes have been made in hotel housekeeping.
Pdf in present era hotel housekeeping is not confined to clean and maintain the various surfaces in the hotels but much more beyond that. Technologies significantly affect human resources as well as other areas of the hotel industry, more so the housekeeping department area. Plainly, the housekeeping department of a hotel keeps the place clean. Means we are dealing with maintaining a clean and comfortable environment in the premises. Jun 28, 2016 housekeeping is an operational department in a hotel, which is responsible for cleanliness, maintenance, aesthetic upkeep of rooms, public area, back area and surroundings. The housekeeping department is headed by an executive housekeeper sometimes referred to as housekeeping manager the procedure of cleaning guest rooms by the housekeeping department can be summarized in the following way.
Major hotels and corporate companies are relying more and more on outsourced professional housekeeping service providers to cater to their needs. Housekeeping generates the first impression on a guests mind. There is a laundry facility on the property with laundry workers who distribute clean linens and pick up soiledlinens 23 times per day. Jan 22, 2011 when it comes to cleaning, it is the housekeeping department in a hotel which is responsible for the cleanliness, maintenance and aesthetic upkeep of the hotel. The modern day hotel executive housekeeper is faced with challenges which entail a high degree of professionalism. Their history, purpose, structures, and personnel in hotel management and operations housekeeping organizations. Housekeeping is an operational department of the hotel. Most of the revenue comes from the rooms in a hotel so its critical to have a housekeeping team in place. What follows is a listing of the jobs one might find in a hotel. This will help to control costs and keep larger problems from. Pdf housekeeping managers and the administration of. Revenueo accommodation in hotels tend to be the largest part of the hotel it is the most revenue generating department,the housekeeping department taken can of all rooms is often largest department in hotels. The right type and amount of cleaning agents and equipment for the job are collected and made ready for use. Housekeeping creates the first impression about the hotel in the guests minds.
Housekeeping department, as well as the frontoffice, works in the roundtheclock mode with 3 shifts. It is usually situated at the laundry room or any other convenient place close to housekeeping supplies. A report prepared by the housekeeping department to indicate the current status of each room, based on a physical check preventive maintenance. Technology has also helped to better manage the housekeeping departments more effectively and efficiently. Excellent housekeeping is essential to the hospitality industry, even though the work is usually considered mundane. This tutorial introduces you to various concerns of hotel housekeeping such as principles of housekeeping, types of cleanings, and standard operating procedures of cleaning. Housekeeping in a hotel is a very physically demanding job.
Its up to housekeeping to make beds, freshen towels and toiletries, and remove rubbish from each guest room. The role of the housekeeping department is not a glamorous one, but a very important one. Top 10 of the worlds best hotel checklists free download. Hence this department can be said as the heart of the hotel business. Employees wear clean, neat, untorn and appropriate clothing 2. A member of the housekeeping staff may be the first hotel employee the guest. Good management of the housekeeping department depends on achieving a balance between the workload and the staff strength. Housekeeping department free download as powerpoint presentation. Technology and how it has improved housekeeping operations. The third revised and updated edition of this well known ready reference manual aims at empowering housekeeping students, professionals and instructors with essentials of hotel housekeeping. The roles of a housekeeper include cleaning the room, bathroom and other areas of the hotel. Along with the maintenance workers, they ensure a functional, comfortable place to stay. Im very happy to read you had such a good stay at our hotel. The housekeeping department not only prepares clean guest rooms on a timely basis for arriving guests, it also cleans and maintains everything in the hotel so.
Housekeeping desk control accelerates all public areas, floors, and room maintenance work and keeps a. Housekeeping supervisor under the supervision of the housekeeping supervisor, the room attendant is responsible for maintaining a high standard of cleanliness in all guest rooms and public areas in accordance with hotel elan standards. The personnel are on their feet for a full shift of 8 hours during which they perform various tasks that are demanding for the body. Housekeeping is what hotels depend on to keep up on regular cleanliness. Sites with a long driveway should have sleeping policemen. Smaller companies that own their own buildings and government organizations. Good housekeeping is considered as the backbone of accommodation sector as its main aim is to provide a clean comfortable, safe and aesthetically appealing environment. Responsibility for the largest volume of area within the hotel. In fact, in richardsons lecture 2015, housekeeping department is considered the most vital department in a hotel. Housekeeping functions in the hospitality industry.
The housekeeping manager and laundry manager should now be on board and assisting in the development of various job descriptions. The main responsibility of this department is to keep the hotel area clean and tidy. The main reason that attracts the writers mind to write this final project report is to give clear description about the management and operation of the housekeeping department of novotel solo. Hotel housekeeping department is represented in every organizational structure of the hotel, and its size and structure depends on the type and size. Create a vertical workflow diagram that identifies each department or area and depicts the sequence of tasks using text boxes, connecting arrows and numbers to identify the direction of the workflow. Technology also refers to the collection of such tools, including machinery, modifications, arrangements and procedures.
It is an extension of basic homekeeping multiplied to commercial. Hierarchy in small, medium, large and chain hotels organizational structure the organizational structure of a housekeeping department whether in a small, medium or large hotel is depicted using in an organization chart. A hotel housekeeping job description usually entails making beds, replacing used towels with new ones, vacuuming carpets, and cleaning and disinfecting bathrooms and ensuring new toiletries provided by the hotel are placed at appropriate places. Housekeeping department is one of hotel s departments. Relationship between housekeeping and other departments. Their history, purpose, structures, and personnel in hotel management and operations courses with reference manuals and examples pdf.
An organization chart is a schematic representation of the relationships between positions within an establishment, showing where each position fits into the overall. The last thing browsing guests want to see is a hotel thats been labelled filthy. Sheila perera fih glenmor manager, gleneagles hotel. Housekeeping desk control accelerates all public areas, floors, and room maintenance work and keeps a proper record of work done. Planning and organizing the housekeeping department. Coping with housekeeping turnover requires creativity and. She may be the housekeeper of a small hotel or the only deputy to the executive housekeeper of a mediumsized hotel.
Notes on various departments of hotel grade 11 hotel. This is a hotel with 177 rooms, 5 stories, conference rooms, and several offices. Cleaning services or housekeeping department is responsible for the cleanness and order in the hotel. Hierarchy in small, medium, large and chain hotels. Some businesses, such as hotels and hospitals, might have large housekeeping departments. The housekeeping department takes pride in keeping the hotel clean and comfortable so as to create a. Perform digital hotel inspections, track completion of hotel duties, and capture photo evidence for comprehensive reports using a mobile app. Housekeeping department chart not only provides for a systematic direction of orders, but also protects employees form being over directed. If for some reason the item cannot be brought to the housekeeping immediately the housekeeping office will have to be informed that the item was found. If housekeeping is not done systematically and regularly the health care setting can become a reservoir for infectious agents. In hotels and on cruise ships, for example, strict cleanliness is the expected standard, and only shortcomings attract attention. A hotel survives on the sale of rooms, food, beverage, and other minor services like laundry, health clubs, health spa, sightseeing, shopping arcades etc. Problems faced by the housekeeping department of novotel solo.
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